Two leading companies in the jewellery industry approached Coruscate with two differentissues. The first company was unable to keep a track of the communication that occurredbetween the organization and the client side. On the other hand, the second company wasunable to track the number of prospects that were converted by the sales personnel as wellas predict the sales for the upcoming year.
After spending long hours with both clients, and understanding their situation, Coruscatecame up with a common solution, CRM system that would help both the companies handletheir respective issues. The Mark CRM is a comprehensive and customizable solution thatwe have derived for the jewellery industry.
The client is a jewellery product company i.e. they sell products such as rings, earrings, anklets etc. They offer custom jewellery design to their end customers. Along with jewellery design, they are also involved in purchase of the stones.
The second client was into a diamond purchase and trading.
We identified the need for a CRM that will help the client with maintaining their records, syncing all the communication across the organization and with the end customers, and checking through the paperwork maintained for the customer.
The solution also contains a mobile app designed for iOS and Android. Whether online or offline, the salesperson can search for the data within the app, as it comes with offline search & syncing capabilities.
If there is more than one person communicating with a client then it is important that all the emails are in a single place. The system will fetch the emails from all the email IDs and sync them based on the time stamp. The view is similar to the group chat view.
The client can segregate their customers into different categories, making it easy to search for a client’s details and communication
There is a feature for internal discussion, wherein the team or the management can discuss internally, and communicate matters of importance on the spot. To-dos option, task assigning, imp doc share.
The sales manager can assign to-dos to the team or individual sales person.
The sales person can even schedule the call with the client using this system. It can be seen by one and all. The best part of this feature is that the client and your sales personnel will receive a reminder right before the call.
We integrated the CRM with their internal sales software, which enabled us to check on the product purchase frequency, the payment frequency as well as the type of products being sold. This helped us come up with an algorithm that will help them forecast the sales for the next cycle
The system helps track the leads that have been visited by the sales personnel, the ones that have been converted and the ones that have been untouched. The system will send these cold leads as reminder to the sales personnel so that they can connect with them for conversions.
The communication is synced and managed via this platform. There is a space for internal discussions as well as discussions with the client.