HM Furniture

They are furniture manufacturing and trading company. They have different franchises and retail outlets that sell their manufactured products.

hm furniture

01

Business Problems

They manufacture furniture pieces. They have franchises of their retail outlets that sell the manufactured goods to the end customers.

  • Inventory Management: The company had a manufacturing unit from where they would send over the finished goods to the retail outlet. The retail outlets would then sell the goods to the end customers. Tracking the inventory between the manufacturing outlet and retail outlet was increasingly difficult for the client. They were not able to keep a track of the items sent vs the items sold. In some cases, there was a mismatch between the total items sent and the total items received at the retail outlet
  • Remote Operation: Certain stores were located in areas where the Internet connection was nothing to boast about. This meant working in offline mode. The sales people and the retail outlet operators had to maintain their sales records as well as other details such as billing, invoicing etc. in the offline mode, without delay
  • Non-movable Stock: There was no count of the non-movable stock in the company. If some of the products had not been sold in a long time, they are not accounted for. If there is a demand for the product in another store, they would not be able to send it in time, as there is no record of existence of such product
  • Stock Management: In certain areas there was a particular kind of product that was popular while, the others hardly received any attention. The manufacturer needs such details so that they can send products that will be sold immediately to the retail outlet. This data was unavailable, which meant all the retail stores had all the goods, irrespective of their need and popularity
  • Customer data: There was no database of the customers. The insights on the customers can help the company manufacture the right product and deliver it to the retail outlet. However, there is no such record available for the manufacturer.

02

The Solution

We offered a web-based ERP system that helps the company with everything from inventory management to order management

Inventroy Management

The manufacturer can add the stock available at their outlet. They can add the number of furniture pieces along with the type they are moving to another retail outlet

The retail outlet can add the inventory available with them at present. They can keep update the system with the inventory that they have received as well as sold

The system has an 8 hour lag

Offline management

We have devised a desktop-based application which allows for offline management

The product is synced in offline mode. The main store stock as well as the retail store stock is managed and can be availed in offline mode

The retailers can get invoices and PO in offline mode

Order management

The system can give you details on the actual available stock vs the locked stock

Once an order has been placed and the PO generated, the stock is locked

The system also gives a deliver date for the product. The retail outlet would know when it is likely to receive the product

Non-movable stock management

The retail outlets are a nexus. So, each retail outlet can see the inventory available at the other retail outlets through this application

If there is an order that requires more pieces of a certain furniture. The retail outlet can not only place order at the main store but also to the other retail outlets

This helps in selling the non-movable stock

Customer data management

The sales person at the retail outlet were given iPads with a webview form

This form allowed the sales person to add details about the customer ranging form general details to their specific buying behavior

This would help the company manufacture the products needed

Apart from that, the system also kept a record of the barcode series for the products as well as the products that had no barcode. The solution is a basic ERP. It also includes accounting and sales modules. There is a three level approval for PO and new sales generated

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