How to perform QA testing for an Ecommerce application

The E-commerce market is booming worldwide, with a growing number of mobile app users. After witnessing the success of big giants such as Amazon, Alibaba, eBay, and Walmart in ecommrace, many organizations and entrepreneurs have started investing in the business.

But what makes them successful?

Well, an e-commerce application can’t achieve success until it is developed to be successful, there are various factors that contribute to the success of applications and one of them is application quality and performance. 

Though testing app quality may seem easy, however, this is not the case, the process is much more complex than it seems. Ignoring the quality test can negatively affect the product release and your business. Therefore software quality assurance testing of e-commerce app is highly important. 

In this article, we will learn how to perform QA testing for an Ecommerce application. However, before that let’s have a look into the major factors affecting the quality of e-commerce applications.

Major factors affecting the quality of eCommerce applications.

When you go shopping at the physical store there are fewer chances that you will go to another store. The reason is, there will be only a few store options available. However, in online shopping, you have multiple options to choose from, so unless there is engagement from the beginning, the user might just leave.

Apart from customer engagement, there are other factors you need to consider which include:

1. Capability to handle high traffic:

This can be a common concern that may originate when there is high traffic especially at the peak time during festivals and holiday sales. 

2. Advance search functionality and filters:

Customers prefer to browse the number of options and offers before making the actual purchase. Having advanced search functionality and filters for categorizing product help customer to get what they want in a few clicks.

Poor search functionality can disappoint customers making them leave the site before making a purchase. 

3. Product catalog, description, and services:

All the products and services must be listed clearly with descriptions and product images. Also, the add to cart or buy now options should be upfront and seamlessly responsive.

4. Misleading Analytics:

Website analytics helps you to get meaningful insights about a running website such as number of visitors, sales conversion rate, traffic sources, number of returning customers, and more. The information is valuable to improve overall business strategy. 

If analytics are misleading it can screw up your decision-making. 

5. Order processing and delivery mechanism:

The placed order must match with one selected by the user and customers should be allowed to choose the preferred shipping methods. Also, their order must be correctly mapped with the placed order.

Make sure users must be able to track their order and has accessible exchange policies.

6. Secure payment gateway:

Secure payment gateway is critical when it comes to app quality and user data security. The payment gateway should support the secure transaction between the customer and the store owner. Also, without the customer and payment gateway approval, transactions should not be processed.

7. Intuitive UI:

The User interface should be easy to understand and self-explanatory so that the customers should not struggle to understand and use the basic features provided by the application.

How to perform QA testing for ecommerce app

1. Combine manual and automation Testing:

Your QA testing for an eCommerce application should combine both automated testing and manual testing. Though manual testing allows you to cover a wide range of test scenarios and is preferred for exploratory and usability testing it requires highly skilled testers and takes a lot of time. 

If you want your application to be properly tested in time, combining automated and manual testing can help you a lot. 

Automated testings such as Selenium and Appium are most appropriate for black-box testing, load testing, and other performance tests. 

Any test which is performed repeatedly must be automated to save time and get accuracy. Automated testing can’t be implemented for complex scenarios in such cases it’s good to use manual testing. Also, it is preferred for UI and UX testing. 

2. Go for agile methodology:

Incorporating agile methodology makes testing a part of the software design and development lifecycle process rather than keeping it a separate task which is one done at the last. 

The E-commerce app keeps on updating its functionality, and the devices it supports. With the agile methodology, the test results can be directly incorporated into the app design and development process. 

This approach brings developers, testers, designers,s and even the customers together to build a

 high-quality application. 

3. Write test cases with the wider scope:

Though it’s important to write each test case with a narrow focus, there must be cohesion in the test case suite. The test case suite must adapt according to your project scale.  

Further, the test cases should be executed and written in an environment that is different from the one used for app development. The test should cover the exceptions and the results. Its good practice to write test cases as a series of actions associated with the particular event.   

Wrapping up:

For an e-commerce business, overall testing of the application in an effective manner is key to delivering a better user experience and values. 

Now you have a better understanding about what are the important things to consider while testing an e-commerce app and how to perform QA testing for it. 

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